Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at website@trotters-traders.co.uk. 

All returns will need to be sent to the following address: 

Trotters Traders 

Dawes Lane  

Scunthorpe 

DN15 6UW 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted

You can always contact us for any return questions at website@trotters-traders.co.uk. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

 

Change Of Mind 

In case of returns for change of mind, you will be fully reimbursed, excluding original shipping costs.

Your return will be refunded once it has been received and processed at our warehouse. We’ll send you an email to confirm your refund has been processed, which can take 2-3 business days after we’ve received it from the carrier. Please note that it may take 14 days to get it credited on your account. 

These Items must be returned at the expense of the buyer.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at website@trotters-traders.co.uk.